Services

Services.

Crouch Consulting Group identifies challenging opportunities, develops solutions and ensures successful implementation and change management. We deliver our services leveraging modern methodologies with an emphasis on future proofing your business.

Services for Insurance Carriers

We specialize in assisting small to mid-size carriers pursue aggressive growth while developing and scaling, systems, processes, and capabilities in a cost effective and customer-centric way

Strategy

For executive teams seeking a winning strategy, CCG will partner to identify the capabilities that make your company unique and tailor a strategy to achieve your desired results. We will focus on building for the future, aggressively managing loss and expense or enhancing the customer experience based on your organizational goals.

Provide you competitive insights
Assess your organization for opportunities
Evaluate and size identified opportunities
Craft your winning operating model
Create your innovation strategy and technology road map

Catastrophe Planning

An ounce of planning is worth a pound of cure. For Executive teams and catastrophe managers who understand this wisdom, we will partner with you to develop all facets of your catastrophe response strategy so when the next big one hits you'll have the resources to weather the storm with confidence.

Identify, negotiate and secure contracts with IA, mitigation, reconstruction and engineering resources
Build your catastrophe projection models and develop actionable insights
Identify and set up the metrics and reporting your team will need during the event
Develop your resource utilization strategy to managing intake, triage and make claim assignment quickly
Create a menu of process levers to balance loss, expense and customer expectations throughout the storm
Craft your stakeholder communications, ensuring customers and agents are both safe and informed
Stress test your strategy through mock event simulations
Package pre-work and planning into an event playbook for easy execution

Strategic Partnerships

It is hard to achieve success alone. Forging the right strategic partnerships can often make the difference between winning and losing. At CCG, we have the expertise and industry insights to identify and secure the difference makers for you.

Identify and prioritize areas for partnership opportunity
Source and evaluate vendor partners
Conduct the RFI and RFP process
Draft and negotiate your contacts, SLAs and KPIs
Manage your vendor relationships

Catastrophe Event Management

A large or unplanned event can overwhelm any claims operation. At CCG, we'll tap our partnerships and operations management experience to manage the storm response for you, providing confidence and peace of mind while freeing your team up to focus on core claim handling.

On-board and train temp resources according to your standards and processes
Manage your temp resources, matching supply with demand to minimize expenses throughout the storm
Develop and produce operational reporting to keep your team informed on metrics and KPIs
Ensure quality and control loss by reviewing high dollar estimates and payments
Provide post event vendor performance evaluation
Manage supplement and IA ramp down process
Conduct lessons learned event and build out improvement plans

Operational Excellence

Winning in the market means managing loss, expense and customer needs effectively within your claims organization. At CCG, we'll leverage our carrier experience and expertise to build the pillars of operational excellence your company needs to compete today and in the future.

Map your claims process to identify opportunity areas
Work with your team to redesign processes, eliminating waste and increase productivity
Develop estimating standards balancing loss and customer needs
Identify and implement key metrics and individual level KPIs to drive your desired outcomes
Get the right work to the right person by crafting a segmentation strategy

Data Visualization & Insights

The amount of data we generate each day is astounding. The ability to structure, analyze and visualize data to create insights is paramount to success. At CCG, we have deep knowledge of both the insights to glean from key metrics and the tools and technology to help bring your data to life, ultimately helping you make better decisions leading to better outcomes.

Oversee data warehousing
Work with your team to select the best tools, systems and platforms
Use the latest BI tools to Build dashboards and visual metrics for your operation

Services for Insurance Service Providers

From our carrier experience we have the expertise to assist any and all Insurance service providers develop a winning strategy, optimize their operations and create value added products and services, ultimately improving bottom line results

Strategy

Every successful and sustainable business needs a robust strategy and road map, but day to day demands can make it hard to dedicate the time necessary for strategic thinking. At CCG, we can help you develop a winning strategy so you can execute the day to day with peace of mind the direction your headed is the right one.

Define the market driving offerings you need to succeed in the future
Optimize your locations, territories and staffing
Implement carrier-centric KPIs and create the reporting and visual metrics you need to generate insights and make better decisions

Business Development

Have you ever wished you could be inside the head of the insurance carrier to understand what they really want? Now you can! At CCG, we have years of experience on the carrier side and can guide you through the process of identifying opportunities, building the capabilities carriers need and ultimately winning more business for your company.

Guide your team through carrier RFI and RFP processes
Connect your team with decision makers
Create your winning presentations and pitch decks
Negotiate terms and SLAs with carriers on your behalf

Product Development

Every carrier is different but there are certain product attributes and capabilities desired by all carriers . At CCG, we know what those are because of our years of carrier experience. We'll work with you, combining our carrier knowledge with your unique capabilities in creating the perfect new offering or enhancing your existing product to win more carrier business.

Develop new or modify existing service models or offerings consistent with your growth and new business strategy