Claims, CAT & Operational Strategy.
Claim quality, cycle time, expense discipline, catastrophe readiness, vendor performance, and executive visibility engineered to scale without losing control.
Claims Operations
Build claims operations that scale without losing control.
- Workflow redesign built around actual claim behavior.
- Claim segmentation aligned to severity, complexity, and channel.
- Desk, field, and inspection strategy right work, right resource.
- QA and leakage programs designed as a control system.
- Productivity, SLA, and KPI design leaders can actually manage to.
Catastrophe Management
Prepare before the event. Lead during the event. Improve after the surge.
Readiness plans, resource strategy, vendor pre-positioning, communications, and command structure.
Event command, decisioning cadence, escalation, resource re-balancing, and stakeholder reporting.
Surge draw-down, closeout discipline, reserve accuracy, customer resolution, and audit posture.
A management system leaders run year-round not a binder pulled out when the cone appears.
Vendor Strategy
Vendor lists are easy. Vendor control is the hard part.
Vendor Program Design
The operating model, roles, governance, and lifecycle for vendor programs that hold up under pressure.
RFI / RFP Support
Requirements, evaluation criteria, scoring, and selection built for insurance realities.
Scorecards and SLAs
Performance measurement leaders trust and vendors can execute against.